Shipping policy

Once an order has been collected by the courier and marked as dispatched, responsibility for the delivery transfers to the customer.

We are not responsible for delays, missed deliveries, parcels left in designated safe places, deliveries to neighbours, or any delivery instructions selected by the customer directly with the courier. Any delivery preferences or changes made after dispatch are chosen at the customer’s discretion and are outside of our control.

If a parcel is delayed, missing, or marked as delivered by the courier, the customer must cooperate with the courier’s investigation process. We will provide reasonable assistance where possible; however, we are bound by the courier’s policies and timelines regarding lost or delayed parcels.

International Customs & Import Charges
Orders shipped outside the UK may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. These charges are not included in your order total and are the responsibility of the recipient. Customs policies vary by country, so we recommend checking with your local customs office before placing an order.

By completing a purchase, customers acknowledge and accept these terms.