Shipping policy

Once an order has been collected by the courier and marked as dispatched, responsibility for the delivery transfers to the customer.

We are not responsible for delays, missed deliveries, parcels left in designated safe places, deliveries to neighbours, or any delivery instructions selected by the customer directly with the courier. Any delivery preferences or changes made after dispatch are chosen at the customer’s discretion and are outside of our control.

If a parcel is delayed, missing, or marked as delivered by the courier, the customer must cooperate with the courier’s investigation process. We will provide reasonable assistance where possible; however, we are bound by the courier’s policies and timelines regarding lost or delayed parcels.

By completing a purchase, customers acknowledge and accept these terms.